Overview
At Markaz Al Wahyain, we are committed to ensuring that our educational offerings meet the needs of our students. We understand that circumstances can change, leading students to reconsider their enrollment decisions. This policy outlines the conditions under which refunds are granted and the process for requesting such refunds.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
Eligibility for Refund
- Withdrawal Before Course Commencement: Students who withdraw from a diploma program before the commencement date are eligible for a full refund of paid tuition fees, minus a non-refundable administrative fee of [specify amount or percentage].
- Withdrawal After Course Commencement:
- Within the first two weeks of the course start date, students are eligible for a 50% refund of the tuition fees.
- No refunds will be issued after two weeks from the commencement of the course.
Non-refundable Fees
- Application fees, administrative fees, and any specific fees related to assessments or resources are non-refundable.
Process for Requesting a Refund
- Students wishing to request a refund must submit a written request to the Markaz admissions office within 72 hours of their withdrawal. The request should include the reason for withdrawal and supporting documentation as applicable.
- Refunds will be processed within 30 days of receiving the request, and funds will be returned using the original method of payment or via check.
Exceptional Circumstances:
- In cases of severe illness, disability, or other extraordinary circumstances, students may be eligible for a refund or partial refund beyond the standard terms outlined above. Such requests will be evaluated on a case-by-case basis and require appropriate documentation.
Return of Materials
- If any physical materials, such as books or equipment, were provided as part of the enrollment, these must be returned in good condition within 15 days of withdrawal. Failure to return these materials may result in a fee or denial of the refund.
Right to Amend Policy
- Markaz Al Wahyain reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting the revised policy on our website.
Contact Information: For questions or more information regarding this policy, please contact our Admissions Office at markazalwahyain@gmail.com.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at markazalwahyain@gmail.com for questions related to refunds and returns.
